Implementation

Our customers want expected results, on-time and on-budget implementation of their applications and assistance on live operation. A successful implementation has to achieve all of the above. Our experienced and knowledgeable consultants utilize integrated consulting approach and best practice methodology to deliver results. The in-depth knowledge bases of industry, application product and business process are the foundation of our consulting success.

At different stages of project management, we use appropriate methodologies, strategies, components, milestones and deliverables to ensure a quality implementation.

Project management

-Plan
-Design
-Implement
-Execution
-Quality Assurance 

Customization

To match customer's unique requirements or to cope with dynamics business environments, it is common that company needs to enhance functionalities and features of applications. HyperNet will study, design, prototype and develop enhancements and additional application modules for our customers.

Also, our consultants are highly experienced in working with third party system integrators and can effectively supplement our customer's project resources as required.

Training

Effective knowledge transfer to customer is very important to ensure continual success and effective running of applications. In order to do that we provide standard classroom training and on-site training service for company with special training needs.

For details of our training schedule, charges and special training arrangement, please contact training@hypernetasia.com

Support and Maintenance

Customer support is always our top priority. HyperNet Care has built up a support infrastructure specifically for our customers. Driven by Sage Accpac Customer Relation Management system, the award-winning CRM application, all support calls will be logged and taken care by our support staff using product knowledgebase, customer and call history. All calls will be follow through until close and will be escalated to product vendor speedily if appropriate for further actions.

Besides support hotline telephone number, our customers can access us by email and fax. Telephone support, remote access and on-site visits will be provided on top of product support website where it is appropriate. Extended office hours or 7x 24, 365 days support can be arranged as per requirements.

Our objective is to provide peace of mind support to our customers so that they can concentrate on their own business.